Write clear and professional messages.
Your message is the customer's first impression of you. Make it a good one! Be sure to address any issues the customer raised and respond to their specific needs. Set a competitive price and be clear what your price includes and what you can or cannot do. Finally, pay attention to the small things: address the customer by name, make sure not to make spelling or grammar mistakes, and sign your name at the end.
Give an estimate.
Customers are more likely to hire professionals who provide a basic idea of price. Your quote doesn't have to be a final number; it can change as you learn more about the job. Tell customers exactly what the quote includes. Then let customers know how the price may change and what the variables are. If applicable, offer to match others on price for the same tasks. Or if you quoted a higher price than industry norm, explain why.
Professionals with 1 review are 100% more likely to be hired than pros with no reviews. Having 5 or more reviews makes it 4 times more likely to be hired. Customers that are shown reviews is a major factor in their decision of who to hire. Take the time to ask your customers to write reviews. Nobody is perfect 100% of the time. In fact, research has shown that reviews that are not 100% positive are more credible.
Build a winning profile.
Customers are looking for experienced professionals. Your profile is where you show them that you're the one for the job.
Make an emotional connection with the customer by adding a photo of yourself – be sure to show your smiling face. Exhibit what you can do by including awards, images and videos of your past work. Consider using a professional photographer to really show off your work.Then, demonstrate your expertise and credentials by describing your experience and skills. And build trust by adding a professional license, a background check and linking to your website social media profiles.
Don't give up!
Many pros have doubled or even tripled the size of their businesses by simply responding consistently to customer requests. For the majority of pros on BizDeLite (BDL), it takes more than 5 tries to get their first hire. You can succeed, too – by being persistent and experimenting to see what works. Write different types of messages; ignore requests that don't seem like a good fit – learn what works for you.